Ruth N. Bolton
Names
| first: |
Ruth |
| middle: |
Nancy |
| last: |
Bolton |
Identifer
Contact
Affiliations
-
Arizona State University
/ W.P. Carey School of Business
Research profile
author of:
- Sales response modeling: Gains in efficiency from system estimation (RePEc:eee:jbrese:v:18:y:1989:i:2:p:107-125)
by Bolton, Ruth N. - A triadic framework for collaborative consumption (CC): Motives, activities and resources & capabilities of actors (RePEc:eee:jbrese:v:79:y:2017:i:c:p:219-227)
by Benoit, Sabine & Baker, Thomas L. & Bolton, Ruth N. & Gruber, Thorsten & Kandampully, Jay - Interactive Services: A Framework, Synthesis and Research Directions (RePEc:eee:joinma:v:23:y:2009:i:1:p:91-104)
by Bolton, Ruth & Saxena-Iyer, Shruti - Opportunities for Innovation in the Delivery of Interactive Retail Services (RePEc:eee:joinma:v:24:y:2010:i:2:p:155-167)
by Berry, Leonard L. & Bolton, Ruth N. & Bridges, Cheryl H. & Meyer, Jeffrey & Parasuraman, A. & Seiders, Kathleen - Managing a Global Retail Brand in Different Markets: Meta-Analyses of Customer Responses to Service Encounters (RePEc:eee:jouret:v:98:y:2022:i:2:p:294-314)
by Bolton, Ruth N. & Gustafsson, Anders & Tarasi, Crina O. & Witell, Lars - The Theoretical Underpinnings of Customer Asset Management (RePEc:ems:eureri:226)
by Bolton, R.N. & Lemo, K.N. & Verhoef, P.C. - Pretesting Questionnaires: Content Analyses of Respondents' Concurrent Verbal Protocols (RePEc:inm:ormksc:v:12:y:1993:i:3:p:280-303)
by Ruth N. Bolton - A Dynamic Model of the Duration of the Customer's Relationship with a Continuous Service Provider: The Role of Satisfaction (RePEc:inm:ormksc:v:17:y:1998:i:1:p:45-65)
by Ruth N. Bolton - An Empirical Analysis of Determinants of Retailer Pricing Strategy (RePEc:inm:ormksc:v:23:y:2004:i:1:p:28-49)
by Venkatesh Shankar & Ruth N. Bolton - The Effect of Group Interactions on Satisfaction Judgments: Satisfaction Escalation (RePEc:inm:ormksc:v:25:y:2006:i:4:p:301-321)
by Jonathan D. Bohlmann & José Antonio Rosa & Ruth N. Bolton & William J. Qualls - —The Implications of “Big M” Marketing for Modeling Service and Relationships (RePEc:inm:ormksc:v:25:y:2006:i:6:p:584-586)
by Ruth N. Bolton - The Relationship Between Market Characteristics and Promotional Price Elasticities (RePEc:inm:ormksc:v:8:y:1989:i:2:p:153-169)
by Ruth N. Bolton - Searching for Positive Returns at the Track: A Multinomial Logit Model for Handicapping Horse Races (RePEc:inm:ormnsc:v:32:y:1986:i:8:p:1040-1060)
by Ruth N. Bolton & Randall G. Chapman - The Effect of Service Experiences over Time on a Supplier's Retention of Business Customers (RePEc:inm:ormnsc:v:52:y:2006:i:12:p:1811-1823)
by Ruth N. Bolton & Katherine N. Lemon & Matthew D. Bramlett - A Multistage Model of Customers' Assessments of Service Quality and Value (RePEc:oup:jconrs:v:17:y:1991:i:4:p:375-84)
by Bolton, Ruth N & Drew, James H - First steps to creating high impact theory in marketing (RePEc:spr:amsrev:v:10:y:2020:i:3:d:10.1007_s13162-020-00181-w)
by Ruth N. Bolton - Designing satisfying service encounters: website versus store touchpoints (RePEc:spr:joamsc:v:50:y:2022:i:1:d:10.1007_s11747-021-00808-9)
by Ruth N. Bolton & Anders Gustafsson & Crina O. Tarasi & Lars Witell - Recent Trends and Emerging Practices in Retailer Pricing (RePEc:spr:sprchp:978-3-540-28433-8_17)
by Ruth N. Bolton & Venkatesh Shankar & Detra Y. Montoya - Recent Trends and Emerging Practices in Retailer Pricing (RePEc:spr:sprchp:978-3-540-72003-4_19)
by Ruth N. Bolton & Venkatesh Shankar & Detra Y. Montoya - How customer experience management reconciles strategy differences between East and West (RePEc:taf:jgsmks:v:31:y:2021:i:3:p:273-295)
by Ruth N. Bolton & Anders Gustafsson & Crina O. Tarasi & Lars Witell - Searching For Positive Returns At The Track: A Multinomial Logit Model For Handicapping Horse Races (RePEc:wsi:wschap:9789812819192_0017)
by Ruth N. Bolton & Randall G. Chapman